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Performance Snapshot I -Baldrige Overview
Baldrige Criteria – A set of 19, very specific, detailed questions, carefully designed to pinpoint performance capabilities. See Our Quick Assessment
· The most accepted and widely used diagnostic tool for superior performance – globally
“Awards are nice, … however out performing the market 4 to 1 over 10 years… is better.” See actual results
Diagnostic
of Future Performance is Driven by:
GAP
Analysis of Management Approach and
GAP
Analysis of Reported Results
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Baldrige Criteria
Scoring |
Total Points |
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125 |
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Organizational
Leadership |
85 |
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Public
Responsibility and Citizenship |
40 |
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85 |
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Strategy
Development |
40 |
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Strategy
Deployment |
45 |
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85 |
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Customer and
Market Knowledge |
40 |
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Customer
Satisfaction and Relationships |
45 |
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85 |
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Measurement of
Organizational Performance |
40 |
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Analysis of
Organizational Performance |
45 |
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85 |
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Work Systems |
35 |
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Employee Education, Training, and Development |
25 |
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Employee
Well-Being and Satisfaction |
25 |
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85 |
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Product and
Service Processes |
55 |
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Support Processes |
15 |
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Supplier and
Partnering Processes |
15 |
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450 |
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Customer
Satisfaction Results |
115 |
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Financial and
Market Results |
115 |
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Human Resource
Results |
80 |
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Supplier and
Partner Results |
25 |
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Organizational
Effectiveness Results |
115 |
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GRAND TOTAL (D) |
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1000 |
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Learn
More Here About the Questions
·
Malcolm Baldrige National Quality Award
·
Malcolm Baldrige National
Quality Award Winners
·
State
of Georgia Award Program
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xActions | Solution Map I | SnapShot I | WorkPlace + | ChangeAgent + | Performance | ROI | Survey |
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